Track Your Order
Track your VELVET & VOGUE order in real-time. Get updates on your package's journey from our warehouse to your doorstep.
Quick Track
Enter your order number and email address to get real-time updates
Understanding Your Order Status
Order Placed
Your order has been received and is being processed.
Processing
We're preparing your order for shipment.
Shipped
Your order has left our warehouse and is on its way!
Out for Delivery
Your package is with the local carrier and will be delivered today.
Delivery Stages Explained
Order Processing
1-2 business daysWe confirm payment, verify inventory, pick and pack your items, and generate your shipping label.
Carrier Pickup
Same day or next business dayYour package is handed to the carrier (PostNord/DB Schenker). Tracking information becomes active.
In Transit
Varies by destinationYour package travels through the carrier's network, passing through distribution centers.
Local Delivery
Delivery dayPackage arrives at your local distribution center and is scheduled for delivery.
Delivery
CompletePackage delivered to your door or available for collection at service point.
Need Help Tracking?
If you have any questions about your order or delivery, our customer service team is here to help.